Terms of Service
Last updated: 1 April 2026
Acceptance of these terms
By accessing or using the service you agree to be bound by these terms. If you do not agree to them, you may not access or use the service. These terms apply to every visitor and user, and to anyone else who accesses or uses the service.
Description of the service
We provide a customer communication and relationship management platform that includes a unified inbox, contact management, email campaigns, intelligent features, automation tools and analytics. The service is offered through web applications and programming interfaces.
User accounts
You must create an account to use the service. You are responsible for keeping your account credentials confidential and for everything done under your account. You agree to give accurate, current and complete information when you register, and to keep that information up to date.
Acceptable use
You agree not to use the service to: break any applicable law or regulation; send unsolicited commercial messages; transmit malicious code, viruses or other harmful content; interfere with or disrupt the service or its servers; attempt to gain unauthorised access to any part of the service; or collect or store other users' personal data without their consent.
Payment and billing
Paid plans are billed in advance, monthly or annually. Fees are not refundable except where the law requires it or where these terms say so expressly. We may change our prices on 30 days' notice. Free trials are offered at our discretion and may be changed or withdrawn at any time.
Intellectual property
The service and its original content, features and functionality belong to us and are protected by international laws on copyright, trade marks, patents, trade secrets and other intellectual property rights. You keep ownership of any data you submit through the service.
Data and privacy
Your use of the service is also governed by our Privacy Policy. You are responsible for the data you submit to the service and for making sure your use of it complies with the data protection laws that apply to you.
Limitation of liability
In no event shall we, our directors, employees, partners, agents, suppliers or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation loss of profit, loss of data, loss of use, loss of goodwill or any other intangible loss arising out of your use of the service.
Termination
We may terminate or suspend your account at once, without prior notice or liability, for any reason, including without limitation your breach of these terms. On termination your right to use the service ceases immediately. Your data will be kept for 30 days after termination, after which it will be permanently deleted.
Changes to these terms
We reserve the right to change or replace these terms at any time. Where a change is material we will give at least 30 days' notice before the new terms take effect. Continuing to use the service after a change means you accept the new terms.
Contact
If you have any question about these terms, please get in touch with our legal team.
Questions about this document?
Our team will answer in plain language.